High level ladderless cleaning

Frequently Asked Questions

What area’s do you cover?

For residential work we cover Acle, Belton, Blofield, Bradwell, Brundall, Burgh Castle, Catfield, Corton, East Rushton, East Somerton, Filby, Fleggburgh, Freethorpe, Gorleston, Great Plumstead, Great Yarmouth, Happisburgh, Hemsby, Hickling, Hopton, Horning, Horsey, Hoveton, Ingham, Lessingham, Lingwood, Little Plumstead, Ludham, Martham, Neatishead, North Burlingham, Norwich, Oby, Ormesby St Margaret, Ormesby St Michael, Panksworth, Poringland, Potter Heigham, Rackheath, Reedham, Repps with Bastwick, Rollesby, Salhouse, Scratby, Sea Palling, Smallburgh, South Walsham, Spixworth, Sprowston, Stalham, Strumpshaw, Sutton, Thurne, Upton, West Somerton, Winterton on Sea, Worstead, Wroxham and everywhere in between. For commercial contracts we cover the entire area of Norwich and all other areas of  Norfolk and Suffolk.

How high can you clean, I have windows in the attic above my large extension, how will you clean these?

Our reach and wash system can clean windows which are located in difficult positions or are up to 72ft in height. This system allows all domestic windows to be cleaned safely and effectively whilst maintaining your privacy as the operator is always on the ground. We will not need to climb on your tiles, flat roofs or garages to clean any of your windows.

Are you insured?

We all hope that insurance is never needed, but we do have 5million public liability insurance, should the worst happen!

What services do you offer?

We offer window cleaning, caravan cleaning, soffit, fascia and gutter cleaning, UPVC cladding to be cleaned, solar panels, conservatories and garages. We also offer an internal window cleaning service upon request. We are also able to offer a gutter clearing and roof moss removal service. We also offer pressure washing, driveway jet washing and patio cleaning. If you want a regular clean or a full one-off house valet, we will be able to help!

I need to cancel or reschedule my clean – what do I do?

We simply ask for 24 hours notice for any changes in circumstances, which will affect the clean.

I want my windows cleaned regularly – will you be reliable?

The simple answer is yes, we pride ourselves on offering a reliable and professional service. Most of our customers have their windows cleaned every four weeks, and unless there are extremely unfavourable weather conditions, your clean will be done when promised!!

How do I pay?

We accept cheques, cash and postal orders, direct debit, collection is arranged at time of booking, to suit the customer. We also accept online bank transfers for payment, simply let us know at time of booking and we will provide bank details for you.

What happens if its raining on the day of my clean?

Unless the rain is VERY heavy we will endeavour to clean your windows on the day that it is booked in for. However if the weather is really against us, we will ensure that you are cleaned within 5 days of the original clean – if this is not possible we will contact you to explain!

What about unlocking my gates or access problems?

As we offer a reliable service, after each clean a card is left showing you the date of the next clean, all you need to do, is remember to unlock gates/access if needed on the morning of the clean – we make every effort to lock up after we have finished!

What if I am not happy with the clean?

Contact us immediately and we will come back and re-clean for you!

You use water-fed poles to clean the windows. What are they?

We use very strong and light carbon fibre poles which carry pure water to a soft bristled brush head which has been especially designed for cleaning glass. The window (and usually the frames and the sills) are scrubbed to loosen the dirt, then the dirt is flushed away with gentle jets of pure water.

What's so special about pure water?

If you pour  tap water over a window and wait for it to dry, you will notice that it leaves a stain on the glass. This stain is a combination of the minerals, chemicals and organisms in the water. The water we use  passes through a high-tech filtration system to remove 100% of the impurities.
The impurities in water are measured in parts per million and are referred to as Total Dissolved Solids. The TDS reading for tap water in a soft water area will be around 200 PPM and 400 + in a hard water area. The water that passes through our system has a TDS reading of 0 PPM. This means that when the water dries, there are no residual marks or smears.

Will my windows will be crystal clear after your first visit?

YES!!! and if for any reason you are not happy with the finish, call us and we will come back until you are!

OUR CLIENTS

We're trusted by hundreds of businesses and homeowners all across Norfolk including:

Call Our Friendly Team Now On 01493 749876

  • Testimonials

    Good job thankyou!! Good Response time.

    Mark Stewart ,
    Operations Manager, Greatmoor Energy from Waste facility.

  • Testimonials

    We recently contracted Odd Bods to clean the exterior of our Aircraft Hangars and passenger handling facility, and I have to say the results were excellent. The Odd Bods team have been friendly and professional throughout the whole process and the end result is well worth the money we paid, we now have a gleaming new building again, thank you again

    John Dewing,
    Saxon Air

  • Testimonials

    Very happy with the gutter clearing work, cheerful and helpful chap who came into the office.  He made sure the job was done immaculately and there was no debris. Would recommend every time.

    Tara Thorne,
    Ferry Marina

  • Testimonials

    A great job, am really happy with it – especially the washing of the smoking area – never knew what colour the ground was until now!  

    Rachel Weir - Sales Manager,
    Coveris

  • Testimonials

    The chaps do brilliantly looking after Oak Cottage and you are just the bees knees!! You do a fantastic job - everything happens without me having to think about it all. Just brilliant!!!

    Gail Adams ,
    Norfolk

  • Testimonials

    Cleaned our windows for the first time today and the windows and doors are sparkling, couldnt be any happier, wonderful job and at a resonable price. I would highly recomend these guys. Lovely guys too

    Rosie Norton,
    Attleborough

  • Testimonials

    Window cleaning is excellent and we have also had our patio cleaned. All I can say is WOW, the difference is almost unbelievable. Lovely people and great value for money. Highly recommended.

    Jeremy Heaven ,
    Norfolk

  • Testimonials

    Wow what a fantastic job the boys done cleaning my canopy and car port roofs today!! Very professional and standards were 100%!! Will def get you around again when i need my patio and decking done! Thanks guys

    Graham Hunt,
    Lowestoft

  • Testimonials

    First class service. They have made our exterior look superior and would have no hesitation recommending them to others.

    Paul Macro,
    Norfolk

  • Testimonials

    Have been cleaning our windows for a couple of months now and am so pleased to have found a reliable and professional company. Nothing is too much trouble and the staff are always very polite and respectful. Highly recommend, a pleasure to deal with, thank you!

    Jules Wilson,
    Norfolk

  • Testimonials

    Fabulous job! Odd Bods came to do a conservatory and two lots of gutter clean this week at two different properties. What a brilliant job.....I can actually see the light now ! Quick, professional, courteous and very good value.

    Gail Adams,
    Norwich

  • Testimonials

    I was recommended to use the services of Odd Bods to clean my conservatory. I am delighted to say that they thoroughly exceeded my expectations. I have absolutely no hesitation in recommending them to friends, and business alike.

    David Bingham,
    Norfolk